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Wait… the mtthwhgn newsletter

Wait… the mtthwhgn newsletter

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It’s official. Curated newsletters are the latest must have in terms of digital presence. Not to be left behind, I’ve just established my own newsletter Wait… which brings you the links I’ve been reading this week.

It won’t be so work focused as my blog posts, and will give you a bit of a glimpse behind the curtain as well as being great for when I don’t get time to write complete blogs.

Pop your email address in the box below and standby!

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Interoperability: out with the old

Interoperability: out with the old

Reading Time: 2 minutes

This is the first in a series of blogs (three I think) in which I’m trying to organise my thoughts on Interoperability ahead of being a panel member at the 3rd UK Resilience Conference. That means it runs the risk of being a little bit word-vomity…sorry.

“The dogmas of the quiet past, are inadequate to the stormy present. The occasion is piled high with difficulty, and we must rise with the occasion. As our case is new, so we must think anew, and act anew. We must disenthrall ourselves, and then we shall save our country.”

Abraham Lincoln, 1862.

That’s how I feel about interoperability. Whilst current ways of working have done us well we’ve reached a tipping point where a new paradigm is required to meet present challenges.

change

A combination of reduced public sector resource, increasing demand and rising public expectation for services means the “we’ve always done it like this” attitude doesn’t hold water. I’m not a believer in change for the sake of change, but we do need to accept that not enough has been done to learn from the past.

At the Global Resilience Summit this week John Arthur used a mobius strip to illustrate a point about continual development, refinement and evolution in resilience. The same metaphor was used by Abcouwer and Parson in their Adaptive Resilience Cycle model.

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We’ve been stuck too long in the status quo corner. Luckily there have been relatively few crises (especially in the UK). However, where disasters have happened systems have lurched forwards from their equilibrium state to new conditions. Post Katrina America is a good example – for all it’s flaws, the reforms have generally been positive, as this PBS clip explains.


Whilst the crisis may not have taken expected forms (i.e. emergencies or disasters) the financial pressures to deliver more for less means provides the imperative to explore innovative approaches to old problems.

Interoperability shouldn’t be difficult. There are some great examples coming out through JESIP that go to show that if you have the commitment to work together it’s do-able. The joint doctrine is just one step towards embedding interoperability. New combinations and better understanding has been initiated, but let’s not stop there. We need to continue to push the boundaries, challenge the orthodox and innovate. It can be scary, but we’ve proven that ‘the way we’ve always done it’ just isn’t sustainable.

30 Days 30 Ways – Day 5

30 Days 30 Ways – Day 5

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Today’s challenges are going to take a bit of creativity given that I’m currently not at home, bear with me if I’ve taken a flexible approach to the rules!

UK Challenge 5 – Smoke Alarms Save Lives 

Two of my housemates routinely send panicky messages to our WhatsApp group about hair straighteners which may have been left on. Fortunately they never have been to date, but I completely understand why fire risk in private rented accommodation is above average!

We’ve all accidentally set of a smoke alarm. It’s annoying and means some frantic fanning, but they are super simple life-saving devices which we take for granted. Being away from home means I’m unable to test my smoke alarm (I’ll do it when I get home I promise).

Instead, I’ll confirm to you that I have made myself aware of the fire evacuation route in my hotel, and have a mini ‘grab bag’ in case I need to bolt in the middle of the night. Unfortunately that’s the best I can do until I get home!

USA Challenge 5 – Gift A Kit 

Create a small starters kit for a family member or friend and share with them the importance of being personally prepared.

I’ve explained my aversion to off the shelf grab bags already in 30 Days 30 Ways 2015…but maybe there is mileage in developing light-hearted personalised survival kits…

  • For the friend that gets epic hangovers – here’s some remedies
  • For the friend that’s always late – here’s an alarm clock
  • For the colleague who is into orienteering – here’s a survival blanket and a compass

It’s something that I probably need to give some more thought to, but I see a range of personalised survival kits as christmas presents presents…or at least as Pintrest boards!

30 Days 30 Ways: Day 4

30 Days 30 Ways: Day 4

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I’m currently in Spain, so will be trying to inject a bit of Iberian flavour to the next couple of blogs. Here’s my responses to today’s challenges.

UK Challenge 4 – Who you gonna call?

The instructions or the fourth 30Days 30 Ways UK task state:

  1. Make sure that children and young people you know their address so that they can tell the emergency services.
  2. As a bonus, @NorthantsFCR who will be tweeting about real calls – your challenge is to identify those you feel are not a genuine emergency

999 headline

999 is a system that I have grown up with. I’m probably closer to it than many people having worked in and with the emergency services over the last ten years. I also have personal experience of being on both ends of a 999 conversation, and it can be extremely stressful. In Spain, and all of Europe (including the UK), 112 is the single number for the emergency services.

It’s not just children that need to know their address. Landline phones are decreasing in popularity, but it used to be my top tip to keep a post-it note near your home phone with your address.  Now my tip is to make sure that your house number can be clearly seen from the street.

I’ve watched the @NorthantsFCR tweets with interest today, sharing a flavour of the types of calls they receive, many of which could be reported via other channels, like non-emergency number 101.

USA Challenge 4 – #Hashtag

We want you to share what#Hashtags are used in your area and why they could be valuable to you to follow.

I’m gonna be honest now. I don’t know of any ‘routine’ hashtags for use in emergencies in London.

I know there are hashtag standards developed by the UN, which offers some good guidance, but I’m actually not that keen on the idea. Something about it just doesn’t ring true with me. By it’s nature twitter is ephemeral and develops through how it’s community use it (see below). It’s not just the idea of pre-scripted hashtags in an emergency that irks me, I also despise when a TV programme flashes up the hashtag they want you to use. For me it’s a an approach to social media which doesn’t respect it’s inherent messiness.

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I think it’s more important that emergency responders have the ability to identify and adopt user-generated hashtags rather than assert their own. That takes more advanced monitoring processes and confidence to not have 100% ‘control’ of the message.

30 Days 30 Ways: Day 3

30 Days 30 Ways: Day 3

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And I was like, I mean, this is exhausting, blogging every day!

Thankfully, NorthantsEPTeam and CRESA have done all the hard work and I don’t have to actually think about coming up with ideas, just ordering my thoughts into something vaguely logical! Blogging professionally must be really difficult!

UK Challenge 3 – Risk of Flooding? 

Take That - The FloodToday’s challenge requires me to

  1. Check to see if your home is at risk from flooding by going to the NCC Floodtoolkit website.
  2. As a bonus, have a look around the website and let us know what parts you like the best.

Unfortunately the data on the Flood Toolkit website is limited to the Northamptonshire area, but of like me you’re outside of that area you can use the Environment Agency map to check the same information.

I already knew that I was outside of the risk area for flooding from rivers and the sea, but it did reveal that I have a low risk of surface water flooding. That means that in any one year there is somewhere between 0.1% and 1% chance of being flooded.

My favourite part of the website is the Flood Library, specifically the case studies from businesses who have direct experience of flooding. It might not be the most flashy part of the website, but for me it’s the most important.

Although we like to think that we’re modern beings, actually we’re still hardwired very similarly to our ancestors whose main method of conveying important information was to turn it into a story. Stories both inform and engage because they activate both hemispheres of the brain, which also helps with retention.

Emergency planners aren’t always great at framing information in the language and style that people are receptive to. So for that reason I think its great that businesses have shared their stories. It gives the information immediate ‘relate-ability’.

USA Challenge 3 – throwback thursday, or #tbt 

We want you to share a link or picture of an event that moved you to take some sort of preparedness action.  Along with sharing the link/picture, tell us what action this event caused you to do and if that helped motivate others around you.

I’ve been involved professionally with a large number of incidents, but the one which I remember having a marked effect on me happened over 4 days in August in 2011 when London seemed to ‘loose it’. Public disorder sparked by a police shooting occurred spontaneously and was sustained for a number of days.

Near where I live a whole section of the High Street was damaged by rioting, and it was very unnerving having the police helicopter directly overhead for three consecutive evenings. It was strange seeing shops proactively boarding up at 2pm in advance of further looting that evening. It was worrying walking to and from the station in the dar, in what is usually a comparatively safe area.

I remember seeing the following footage live, and being concerned for the reporter, who makes some interesting comments which I’ll leave to speak for themselves.

Personally for me, the biggest challenge came towards the end of the day when I had to think about eating. Because shops were closing early I was unable to purchase food (at the time I shopped on a daily basis). This meant reliance of takeaways for several days, which was both expensive, unhealthy and also in high demand.

Since then I’ve made sure that I always have ingredients to make at least one meal. A frozen pizza here, a couple of cans of beans there…nothing which is massively expensive, and certainly not the 72 hours that some sources suggest.

Oh, and why that picture at the top? Well it’s a still from The Flood by Take That, and it seemed appropriate to a post about awareness of flood risk as one of the lyrics goes ‘although no-one understood, we were holding back the flood…’

30 Days 30 Ways: Day 2

30 Days 30 Ways: Day 2

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My self-imposed task to complete the UK and USA challenges continues…

UK Challenge 2 – Talk to your children about road safety and share a road safety message on social media

Chicken-crossing-the-road2

If you’ve experienced crossing a street with me you’ll know that I take road safety very seriously. Sadly my cautiousness hasn’t rubbed off on one of my friends, who has been hit by a car on four occasions (fortunately not seriously).

I know the Green Cross Code is a thing…but if I’m honest, I couldn’t tell you what it was. I posed the same question to my housemates…“Stop. Look. Listen.” they cried, putting me to shame.

Growing up I remember TV road safety promotional films with a man in a questionable green outfit, and one with some hedgehogs. Today’s TV (and YouTube) films are more graphic, depicting snapping bones, perforated lungs and craniums hitting asphalt.

Although it’s not specifically road safety and it’s from down under, the Dumb Ways To Die campaign was a viral hit, having been watched by over 110 million people. It’s actually impossible not to sing the jingle after watching the clip.

This got me to wondering, is there any evidence that ‘shock tactics’ work any better than cute animated cartoons?

USA Challenge 2 – identify who is in charge of emergency preparedness where you live, reach out to them and let them know you’re playing 30Days30Ways.

Ok, this is a super easy task – it’s me! You can find out more about me or connect with London Resilience Team for more information about emergency preparedness in London. In fulfilment of the challenge, I’ll also share a link to a useful twitter list of official emergency planning accounts in the UK.

Last year I made an estimate that there are 8,500 emergency planners across the UK. Despite restructures and budget cuts, I think I’m still comfortable that this figure is ‘about right’, meaning that on average there is one ten-thousandth of an emergency planner per person.

I’m sure there are some massive errors in my calculations (let me know how I could improve my estimate!). However, what this also highlights is another reason that we should all take responsibility for preparing for emergencies. Something my SMEM colleague Mary Jo Flynn put very succinctly earlier:

Preparedness, response and recovery is a shared responsibility #EveryonesJob #30Days30ways

A photo posted by @mjflynn001 on

30 Days 30 Ways – UK vs USA

30 Days 30 Ways – UK vs USA

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You may remember that I participated in the American initiative 30 Days 30 Ways last September. It’s a monthly series of daily challenges designed to be simple tasks to help improve emergency preparedness. This year, colleagues in Northamptonshire have also developed a UK version.

Having a local version of the game is great. I found lots of the challenges last year rather difficult and the reason that I gave for this was down to different structures and practices. However, I drew this conclusion with very limited evidence….

Big Brother Eye and EP

As I’m involved in promoting #30Days30WaysUK, and therefore know the list of challenges, it would be a bit of a conflict of interests for me to participate properly. Instead, I’ve set myself the rather impossible challenge of competing tasks from both the UK and USA versions with a view to drawing out similarities and differences.

Each day (or as often as I can) I’ll provide my ‘answers’ to both the UK and International challenges. Where I can I’ll also provide trackbacks to my musings last year.

UK Challenge 1 – talk about emergency preparedness and develop a grab bag

Ok, part one is easy, I talk about emergency planning fairly often, although mostly in a work context rather than how I would actually respond myself.

Those who know me will have heard about my Zombie Apocalypse bag. In reality it’s more of a series of small packs that I’ve stashed in various locations (not just at home) which have some essential items.

There isn’t so much of a grab bag culture in the UK. I think this is largely because we don’t face many of the acute risks that other places do. UK citizens are unlikely to be directly affected by earthquakes, volcanoes or hurricanes, so I’m not convinced that encouraging members they need to be able to live ‘off the grid’ for 3 days would ever have any traction. I do though, think there is merit in having situation dependant grab bags – live in a flood zone, then have a flood kit prepared; driving in the winter, better pack your winter car kit.

I despise checklists, especially when it comes to grab bags. There isn’t one bag to rule them all. Each of us need to tailor the contents to specific actual and perceived needs.

Many of us pack grab bags on a daily basis – whether it’s children’s school bags or the bags we each take to work. They contain what we think we need to get through the day. If you have a gym bag, it has the necessary items you’ll need for your workout. If you’re pregnant then your grab bag for the hospital contains essentials for mother and baby in the first few hours. A grab bag for emergencies is really no different – some key items that might make the disruption more bearable, but as different emergencies would have different impact I’m not keen on the grab-bag-by-numbers approach.

So, whilst I won’t be consolidating my grab bags into one, I’ll stick to maintaining my series of pick’n’mix grab packs!

USA Challenge 1 – Share a sign that illustrates a preparedness message

Any tourist that’s been to London in the last 8 years will know that you can’t move for souvenirs plastered with the Keep Calm and Carry On logo. It’s a fantastically simple message, but I thought it was too obvious a choice.

kcaco

So after some head scratching and googling I opted for this sign taken about 20 mins from where I live, regarding the Oak Processionary Moth.

opm

Although recently removed from the London Risk Register this remains my favourite (and by far the cutest) risk I have been involved with!

In case it’s not something you’re familiar with, the spines on the caterpillars can aggravate existing respiratory conditions such as asthma, but the little critters can also do damage to oak trees themselves.

Day 1 down, just 29 more to go!

 

Oh, and the top image is ‘adapted’ from this years Celebrity Big Brother logo. If the big wigs at Endemol don’t like my edits then I’ll remove it, until then I’ll take my chances!

What can annoying kids teach emergency planners?

What can annoying kids teach emergency planners?

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If you were following my tweets last week you’d have noticed a constant stream from the Emergency Planning College ‘The Art of Really Learning Lessons’ seminar. An issue I blogged about two years ago!

littlekidwhy

Whilst this sounds like the sort of event that would be organised by the W1A Way Ahead Taskforce it was actually the most engaging and thought provoking event I have attended at the EPC. A special shout-out to Dr Lucy Easthope who was magnificent as Master of Ceremonies!

Reflecting on the past couple of days, I think we need to be more like children. Whilst there can be few things more exasperating than a child that persists in asking “Why?”, it’s actually a pretty great strategy for learning.

Only a fool learns from his own mistakes. The wise man learns from the mistakes of others.

Well yes, Bismark was probably onto something that lessons are often transferrable, but as several speakers pointed out; they are also highly contextualised and are viewed with the benefit of hindsight. There’s probably some deep psychology at play here about why we learn from our own experience more, and why ‘stories’ are more persuasive than ‘facts’. This linked in to comments made during the seminar about the balance between tacit and explicit knowledge.

Dr Kevin Pollock’s comments on Mock Bureaucracy really seemed to resonate with the audience – organisations with a front designed to impress key stakeholders with principles and well ordered practices whilst hiding internal fragmentation and ad hoc operation’

It’s undoubtedly positive that there’s such interest in really learning lessons. However, I had two frustrations

  1. That we’re often overly critical of actually how much progress we have made. Although people might moan about it, the reason that the UK is so highly regulated (building codes, health and safety, child protection, care quality etc) is as a direct consequence of learning from past incidents and implementing procedures which reduce recurrence.
  2. That we don’t make the most of existing knowledge. Safety critical industries such as aviation and nuclear have been grappling with these issues for decades. It was therefore fantastic to hear from Paul Sledzik of NTSB on learning from the transport industry in the United States.

Are we really learning anything?

Many of the speakers asserted the need for a ‘safe space’ to share information, the trust and candour to be able to share lessons without fear of repercussions. There are already examples; for example the ‘Chicago’ meetings of the NTSB and the CISP structure for cyber incident recording. Will JESIP Joint Organisational Learning or the forthcoming Lessons Emergency and Exercises Platform provide the same level of safety? I worry that they could add to the ‘mock bureaucracy’ if not simultaneously accompanied with cultural change to embrace lessons.

Identification of a lesson is easy. Where that relates to a system or a process the fix is also relatively straightforward. However, double loop learning, where the root cause of the issue relates to the culture, values of beliefs of an organisation is much harder.

The overriding message of the NTSB keynote was not to forget who we’re doing all this emergency planning for. It is impossible to plan for (or even to concieve of) every eventuality. All emergencies are different, and all people are affected by them differently. However, we should not loose sight that at the end of the processes that we use are people, families and communities.

Emergency Planning is typically based on risk. As Lucy Easthope was speaking today, and reflecting on Paul Sledzik’s comments on expectation vs reality, I wondered about an alternative approach:

So in addition to developing capability to respond to flooding/zombies/whatever we could build public narratives…for instance…

  • When a building collapses and kills my loved one
  • I want to get their personal possessions returned to me quickly
  • So I can process grief in the least traumatic way

Now that’s just an experiment, and I’m sure it could be further developed, but would that sort of approach help refocus on ‘why’ we’re doing what we’re doing rather than ‘how’ we’re doing it?  

And…just like that annoying kid at the start of the article…we come back to why.

What did an Emergency Manager think of San Andreas?

What did an Emergency Manager think of San Andreas?

Reading Time: 5 minutes

It’s a running theme for me to blog about disaster movies, so here’s my latest installment, after watching San Andreas yesterday evening. CAUTION: contains spoilers!

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San Andreas (not the most inspired title) see’s Dwayne “The Rock” Johnson as a helicopter rescue pilot go rogue to save his family from the largest earthquake ever recorded.

As disaster films go, it borrows fairly heavily from Emmerich’s standard formula:

  1. Heroic estranged father
  2. Scientist with a grave theory
  3. Early destruction of a landmark (in this case, the ‘bursting’ of the Hoover Dam). This is also the point that the scientist will say something like “we haven’t seen the worst of it yet”
  4. Separate a family
  5. Turn up the destruction to 11
  6. Reunite said family
  7. God Bless America

So although it was forumulaic, how did it rate from the presepctive of an emergency manager?

Earthquake and Tsunami Risk

First up, many of the situations presented in the film could not happen. The San Andreas fault is a strike-slip fault (or more accurately, a transform fault). This means the earth’s tectonic plates are sliding past each other. If they get stuck, pressure is built up, which is released as an earthquake. However, this wouldn’t be the sort of earthquake to open up massive canyons. It would still be destructive, but not in the same way as presented.

Further, the film depicts a tsunami engulfing San Fransisco.

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Yes, San Fran has a real tsunami risk and has a warning system in place. However, this wouldn’t be caused by an earthquake with an epicentre on the San Andreas fault as large volumes of water are not vertically displaced when plates slide against each other.

The map below shows, in red, the official ‘tsunami risk zone’, and in blue my illustration of the extent affected in the movie (based on what landmarks were underwater and my very limited geographical knowledge of SF!). As you can see, the film uses more than a pinch of dramatic license!

SFTsunami

Drop, Cover and Hold On

This phrase is actually used, and demonstrated, on a number of occasions by the trusty scientist and his sidekick journalist (who is none other than The Good Wife’s Archie Panjabi).

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Later, The Rock explains what you should do if you can’t find cover. I’ve gotta give them some serious credit for including this, it really is the best thing to do.

CDH

If Kylie Minogue’s character had followed that advice maybe her blink-and-you’ll-miss-her-falling-out-of-a-building cameo would have been avoided.

Casualties and Fatalities

In the film we see Blake (The Rock’s on screen daughter) construct a rudimentary tourniquet to stop bleeding and see The Rock performing CPR. Knowing some very basic first aid can be life saving.

However, one stange thing is that given the scale of the disaster, the movie is notably free of the (presumably) hundreds of thousands of dead bodies. My only explanation for this? That the call to evacuate came just in the nick of time!

Mass Evacuation and Shelter

The usual scenes of highways packed full of cars (and debris) abound, but fortunately our protagonist has access to helicopters, planes and boats to get around such inconvieniences.

This brings me to my main issue with the film, The Rock’s self-deployment. As a Search and Rescue specialist he would have been much more useful assisting the official response, than focusing on his own family. that might sound cold-hearted but, to me, the ethics of emergency management hinge on doing ‘the most for the most’.

But back to evacuation and shelter, when nature runs out of things to throw at the Bay Area, there are some perfunctory scenes of tented villages, and mentions of support from FEMA and the UN. Fact – these tents were supplied by genuine emergency response organisation ShelterBox!

Command and Control

Clearly the producers had been reading up on the UK Joint Emergency Service Interoperability Principles. Whilst the film isn’t about emergency management (for shame!) there were some subtle mentions of emergency services protocols.

Most notably, when Blake steals (yes, it’s resourceful, but it is still stealing!) the fire radio to listen to the “multi agency Tactical Command channel that all areas have for emergencies” which sounds a lot like the multi agency talkgroups on Airwave.

Communications

Whilst the idea of using a landline phone was good, there is an inherent assumption that the physical infrastructure remains intact. Phone lines could have been damaged. I forget what actually happened to her mobile phone, but if possible Blake would have been better sending a text first (less bandwidth so more chance of the message getting through).

Community

Bar the occasional scene of people looking disheveled the film has very little focus on anyone that isn’t The Rock, his ex wife or his daughter.

Certainly in America, we’ve seen communities   come together under their national or local identity (e.g. see post 9/11 response and Boston Strong). However, none of that really featured in this movie.

On the other hand though, there is the ‘classic’ scene of looting, which flies in the face of most evidence from real disasters which suggests pro-social behaviour.

The display of patriotism at the end (where three military helicopters drape a star spangled banner on (what is left of) the Golden Gate Bridge was a touch over the top!

Overall

For all it’s flaws, I enjoyed San Andreas.

It left a slightly bitter aftertaste that most of California had to be destroyed in order to reunite one family, but I appreciate the need for ‘narrative’. However, maybe a better balance could be struck between widespread disaster and micro-level drama?

If you’re a fan of disaster movies head over to Buzzfeed to see if you can match the screengrab to the film!

The gestation of exercise artificiality

The gestation of exercise artificiality

Reading Time: 3 minutes

The theme for Business Continuity Awareness Week 2015 is about the value of exercising and testing plans. Having facilitated, participated and observed in my fair share of exercises over the last 8 years I’ve reached the conclusion that they’re a waste of time. Worse than that, I think a bad exercise can do more harm than good. I know that’s not going to be popular, so let me explain what I mean…

The process of exercising is designed to validate the assumptions in a plan (or elements of a plan). This is a process which I absolutely think is necessary, but one which, all to often, isn’t effective.

From full-blown reconstructions to glossy media injects, exercise planners or consultants do their best to make the exercise environment realistic. However, this realism tends to evaporate quickly.

I think the problem with exercising starts in the planning phase. Committees meet for months before an exercise to determine locations to use, dates and times, who should participate and what scenarios to use. I think these conversations are pointless, here’s why:

Location: Don’t take people out to a nice conference venue. Yes it’s lovely to have refreshments on tap, but does it familiarise people with the locations they could be working in? If your plan identifies an emergency operations centre, use it! If that facility has a ‘business as usual’ function then make staff there aware that it also serves another function and so they need a business continuity plan themselves! If your facilities are poor all the more reason to use them – it might just help secure investment!

Date and Time: Incidents often happen without warning, therefore so should your exercises. There are some dangers associated with no-notice exercises, but planning in advance can mitigate this. Nor do incidents always respect the convenience of occurring within office hours. Think about conducting your exercises outside of normal office hours. A plan that works effectively at 3am on a Sunday is a good plan!

Invitees: Don’t invite people to your exercise. That might sound a bit odd, but anyone with a defined role in a plan has a responsibility to participate in exercises. The planning process should identify 24/7 contact details for people able to undertake the roles identified. Use those contacts! For instance: if you have a Duty Director on-call, call them. If you use a telephone tree or other alerting system, test it in anger to see if it works.

Scenario: Unlike the three aspects above, picking the right scenario is important. However, beware of falling into the trap of picking a scenario and designing objectives to fit. The focus should be on your capability to respond to issues, the scenario is just a vehicle to facilitate that.

In my opinion, the only two aspects that should be discussed before an exercise are the objectives (what are you trying to learn) and the evaluation (how do you plan to learn it).

Objectives: Exercises really do work best when the objectives are specific and measurable. Specific objectives need to be developed at a high level in advance of the exercise. They should be made clear to all participants so they have a shred understanding about the purpose of the exercise. Don’t be scared of having lots of specific objectives, they’re far more useful than an all-encompassing generic objective like “demonstrate an understanding of plans and procedures”.

Evaluation: There is no correlation between the size of an exercise and its utility. If you’re only interested in whether people can communicate then think about a simple communications test. If you’re interested in how people perform under pressure then look at job-task analyses. The easier an objective is to measure objectively the more confident you can be in your evaluation. Part of your evaluation discussion should also identify the next steps. Have a system in place to make sure you don’t learn identical lessons from one exercise to the next.

Avoid the pitfalls, concentrate on the objectives and exercises can be useful in validating your plans. Happy Business Continuity Week!